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IT incident management reimagined

Incident IQ is a help ticket platform designed especially for K-12. It’s built with powerful capabilities for IT, asset, and facility management, scalable for any school size and budget.

 
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Easy for teachers

Quick yet comprehensive ticket creation

Incident IQ knows your schools and your devices. It’s intuitive — enabling teachers, or even students, to submit a ticket in a matter of seconds, and allowing IT teams to begin working tickets with the data they need.

Efficient for teams

Ticket resolution made easy

  • Automatic routing

    Route tickets by location, issue, or asset type to specific IT teams or team members.

  • Rich ticket data

    Help tickets have all the information needed to work and resolve tickets efficiently, such as location, asset ID, and issue details.

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  • Knowledge sharing

    Collaborative tools make ticket resolution easier. Track resolution steps taken, then store that process to be automatically shared for future use.

  • Batch Ticketing

    Similar tickets can be worked simultaneously, with the ability to create, update, and resolve multiple tickets at once.

ANALYTICS FOR LEADERS

Unleash the power of analytics

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  • Device performance Track hardware performance over time and monitor the reliability of your district’s classroom devices.
  • Team performance View average incident resolution times, and identify any bottlenecks that are impeding your staff’s efforts.
  • Team structure Map an optimized blueprint for your technology team with a better understanding of the location and frequency of incidents, and how long they take to resolve.

Incident IQ™ District Spotlight Rockdale County Public Schools

 

Watch and share Rockdale County's story of how Incident IQ positively impacted teaching and learning.