IT incident management reimagined
Incident IQ is a help ticket platform designed especially for K-12. It’s built with powerful capabilities for IT, asset, and facility management, scalable for any school size and budget.
Quick yet comprehensive ticket creation
Incident IQ knows your schools and your devices. It’s intuitive — enabling teachers, or even students, to submit a ticket in a matter of seconds, and allowing IT teams to begin working tickets with the data they need.
Ticket resolution made easy
Route tickets by location, issue, or asset type to specific IT teams or team members.
Rich ticket data
Help tickets have all the information needed to work and resolve tickets efficiently, such as location, asset ID, and issue details.
Collaborative tools make ticket resolution easier. Track resolution steps taken, then store that process to be automatically shared for future use.
Similar tickets can be worked simultaneously, with the ability to create, update, and resolve multiple tickets at once.