iiQ Ticketing

The help desk built for schools.

iiQ Ticketing is the help ticketing product that IT teams use to easily and intelligently manage hardware, software, and systems-related help requests.

Ticket Creation

Submit help tickets in seconds.

iiQ Ticketing was built to support everyone in a school. Simple help submission for teachers and students, powerful workflows for support teams, and detailed analytics for administrators.

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Ticket Management

Receive and resolve data-rich help requests.

Provide IT teams with information-rich tickets by default. No more hunting for info — iiQ Ticketing automatically populates requests with relevant data.

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Integrated Asset Data

Asset data enables better support.

By integrating asset data into a district’s help desk, support teams receive richer help requests and leaders gain insights into the performance of educational technology.

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Ticket Analytics

Monitor trends and performance.

iiQ Ticketing assists leadership in identifying help request trends, and ensuring that resources are properly allocated to address support needs.

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“The fact that Incident IQ was designed from top to bottom for a school means that we haven’t had to force-fit this solution. It’s intuitive, and users are able to navigate the system on their own with very little training.”

Why districts need a help desk built for schools.

One-size fits all solutions are a forced fit for K-12 school districts.

The K-12 technology challenge is unique. Enterprise help desks try to be everything for everyone — requiring enormous amounts of setup and customization to achieve desired results. The lack of focus on K-12 means that integrated district data like SIS, SSO, and asset data don’t make it into your workflow. These products are often priced for Fortune 500 companies, not K-12 districts.

Other K-12 solutions aren’t built for today’s classrooms.

Other K-12 help desks were built in the days of stationary computer labs and bulky textbooks. Today’s 1:1 and blended learning initiatives present districts with a much more challenging task — supporting large deployments of devices that are constantly on the move. Legacy help desks simply aren’t built to support modern-day classrooms.

Ready to talk?

Discover what Incident IQ can do for your district.

Contact Us 1-877-747-3073 Schedule a Demo
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