Ticket Creation & Workflows
Simple, powerful ticket submission.
iiQ Ticketing is designed to power K-12 help requests. Ticket submission in seconds, complete with rich information attached.
Step-by-step prompts and an intuitive user interface get the majority of help tickets submitted in under a minute.
Issue categories are tailored to each request — users don’t have to scroll through long lists of issues to find what they need help with.
Quick Tickets allow users to quickly access their most commonly used hardware and software in seconds. Users can mark favorites, allowing one-click access to ticket submission right from their dashboard.
The power of integrated data.
iiQ Ticketing integrates with popular Student Information Systems & Mobile Device Management consoles. No more hunting for course codes or serial numbers. SIS and asset integrations bring relevant data right into the Ticket Wizard. Real-time communication between external systems and iiQ Ticketing allow requests to be submitted with more precise, actionable data.
Quick and easy ticket creation for students, by their teachers.
With My Classes, teachers can quickly submit a help ticket on behalf of their students. All students and their corresponding devices are easily visible in the My Classes page, and tickets are submitted using the simple, step-by-step Ticket Wizard.
Support learning apps with Support Flows
Support Flows are workflows built for popular K-12 learning tools. A simple install provides tailored ticket submission — with pre-defined issues, resolution actions, support widgets, and Knowledge Base libraries.