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Incident IQ Overview

Incident IQ is a support platform designed especially for K-12. It’s built with powerful capabilities for IT, asset, and facility management, scalable for any school size and budget.

Easy ticket submission

Intuitive ticket
submission for teachers

Efficient workflows

Efficient workflows
for support staff

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In-depth analytics
for leaders

Easy for teachers

Quick yet comprehensive ticket creation

Incident IQ knows your schools and your devices. It’s intuitive — enabling teachers, or even students, to submit a ticket in a matter of seconds, and allowing IT teams to begin working tickets with the data they need.

Efficient for teams

Ticket resolution made easy

Automatic routing

Route tickets by location, issue, or asset type to specific IT teams or team members.

Rich ticket data

Help tickets have all the information needed to work and resolve tickets efficiently, such as location, asset ID, and issue details.

Mobile app

Incident IQ's native iOS and Android apps makes submitting and working tickets on the go fast and easy.

Batch ticketing

Similar tickets can be worked simultaneously, with the ability to create, update, and resolve multiple tickets at once.

Analytics for leaders

Unleash the power of analytics

Device & system performance

Track hardware, software and systems performance over time and monitor the reliability of your district’s learning tools.

Team structure

Organize teams to efficiently respond to support requests for your district's hardware, software and systems.

Team performance

View incident resolution times, and identify bottlenecks and challenges impeding the success of your instructional program.

Discover the power of Incident IQ

Explore Features