Incident IQ Overview
Incident IQ is a support platform designed especially for K-12. It’s built with powerful capabilities for IT, asset, and facility management, scalable for any school size and budget.
Quick yet comprehensive ticket creation
Incident IQ knows your schools and your devices. It’s intuitive — enabling teachers, or even students, to submit a ticket in a matter of seconds, and allowing IT teams to begin working tickets with the data they need.
Ticket resolution made easy
Route tickets by location, issue, or asset type to specific IT teams or team members.
Rich ticket data
Help tickets have all the information needed to work and resolve tickets efficiently, such as location, asset ID, and issue details.
Similar tickets can be worked simultaneously, with the ability to create, update, and resolve multiple tickets at once.
Incident IQ's native iOS and Android apps makes submitting and working tickets on the go fast and easy.
Unleash the power of analytics
performance Track hardware, software and systems performance over time and monitor the reliability of your district’s 21st century learning tools.
structure Organize teams to efficiently respond to support requests for your district's hardware, software and systems.
performance View incident resolution times, and identify bottlenecks and challenges impeding the success of your instructional program.