Incident IQ Overview

Incident IQ is a support platform designed especially for K-12. It’s built with powerful capabilities for IT, asset, and facility management, scalable for any school size and budget.

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Easy for teachers

Quick yet comprehensive ticket creation

Incident IQ knows your schools and your devices. It’s intuitive — enabling teachers, or even students, to submit a ticket in a matter of seconds, and allowing IT teams to begin working tickets with the data they need.

Efficient for teams

Ticket resolution made easy

  • Automatic routing

    Route tickets by location, issue, or asset type to specific IT teams or team members.

  • Rich ticket data

    Help tickets have all the information needed to work and resolve tickets efficiently, such as location, asset ID, and issue details.

  • Batch Ticketing

    Similar tickets can be worked simultaneously, with the ability to create, update, and resolve multiple tickets at once.

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  • Mobile app

    Incident IQ's native iOS and Android apps makes submitting and working tickets on the go fast and easy.

ANALYTICS FOR LEADERS

Unleash the power of analytics

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  • Device & system
    performance
    Track hardware, software and systems performance over time and monitor the reliability of your district’s 21st century learning tools.
  • Team
    structure
    Organize teams to efficiently respond to support requests for your district's hardware, software and systems.
  • Team
    performance
    View incident resolution times, and identify bottlenecks and challenges impeding the success of your instructional program.

Incident IQ™ District Spotlight Rockdale County Public Schools

 

Watch and share Rockdale County's story of how Incident IQ positively impacted teaching and learning.